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Frequently Asked Questions for Drivers
How do I log in to the NoMa SRS app?
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How do I start my route in the app?
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What should I do if the app is not showing the correct route or stops?
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How do I mark students as picked up or dropped off?
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What if a parent isn’t present at the drop-off point?
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How do I handle an emergency situation during the route?
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What should I do if my GPS tracker or device stops working?
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Can I update my assigned route or student details?
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How do I report delays or route changes?
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How do I log out after completing my trip?
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What if I forget my password?
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Can I track my previous trips?
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Frequently Asked Questions for Parents
How do I download and install the NoMa SRS app?
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How do I register and log in to the app?
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How do I track my child’s bus location in real-time?
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Why am I not receiving notifications when my child is picked up or dropped off?
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Can I change my child’s pickup or drop-off location?
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What should I do if the bus is delayed?
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Can another guardian receive notifications about my child?
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What if I forget my password?
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Frequently Asked Questions for School Administrators
How do I add or remove a student from the system?
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Can I update or modify routes in the system?
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How do I resolve notification issues for parents?
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Is there a way to track bus performance or delays?
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How do I provide training for staff or parents on using the system?
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What should I do if a bus tracker device malfunctions?
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Can I download attendance or route reports?
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How do I manage access permissions for staff?
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